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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of John Williams

John Williams

October 8, 2025

5  out of  5
rating by John Williams
"375 miles away — that’s how great this agency is! After my friend and former agent passed away (he sadly fell into the Grand Canyon), I was randomly assigned to a brand-new State Farm agent fresh out of insurance school. Then I bounced around to two more “learning experiences” before finally being referred to Russell Dial and his amazing team by a roofer. Anytime I’ve had a question or a claim, someone in the office has taken care of it quickly and professionally. Sure, there are times I have to call the dreaded 800 number, but Russell’s team always makes sure you know what to expect first. These days, when everything feels automated and impersonal, that kind of personal touch means everything. An experienced agent with a great team can save you tons of time, money, and stress — and that’s exactly what I’ve found with Russell Dial’s State Farm agency. I can’t recommend them enough!"
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Nayeli Garcia

April 6, 2022

5  out of  5
rating by Nayeli Garcia
"I've never had any issues with State Farm! They are always quick to respond or send me the information that I have asked for!!"
We responded:
"Thanks for trusting us with your auto insurance Nayeli. We appreciate you!"
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Alfredo Alarcon

March 22, 2022

5  out of  5
rating by Alfredo Alarcon
"Porque tiene todo loque yo busco"
We responded:
"gracias por su comentario agradecemos su negocio"
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tonya stephens

February 17, 2022

5  out of  5
rating by tonya stephens
"I have been with State Farm since 1988, highly recommend!! Melinda is awesome!!! She can take care of all your needs. Russell is a great guy! Check them out for all your insurance needs!"
We responded:
"Thanks Tonya. You and Craig are the best and we miss you in Denver City. Hope Abilene is being good to yall. Appreciate you!! Yes...Mel is awesome. ;)"
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J&JF FARM'S LLC

June 28, 2019

1  out of  5
rating by J&JF FARM'S LLC
"When it come to a hail this place sucks they dont take care of you"